Every Craftrader order is protected. If something's not right, we'll make it right.
Start a return request — we'll guide you through the process in under 2 minutes.
Try resolving directly first. Most issues sort out in one message.
If unresolved in 48h, open a return. Add photos and details.
Craftrader reviews and decides within 3-5 business days.
Approved refunds hit your card in 5-10 business days.
Each seller sets their own return policy — visible on the product page. By default:
Every Craftrader purchase is automatically covered by Buyer Protection. You'll get a full refund if:
Buyer Protection requires you to open the case within the 30-day window after delivery (or 30 days past the expected delivery date if the item never arrives).
Buyers typically pay return shipping. Exception: if the item arrived damaged or significantly different than described, the seller covers it.
After approval, refunds are credited to your original payment method within 5-10 business days. Bank processing may add 1-3 days.
Exchanges are made directly with the seller. Message them through Craftrader — most will swap if the item is in stock.
Custom and personalized items are typically final sale unless they arrive damaged or significantly different from the agreed design. Always confirm details in Messages before ordering custom work.
If a seller doesn't respond within 48 hours, open a Craftrader dispute. Our resolutions team will step in and mediate.
Still need help with a return?
Contact our team →