Returns & Refunds

1. Seller policies come first

Each shop sets its own return window and conditions, shown on the listing and on the shop page. Read them before you buy. Where a Seller offers more generous terms than this policy, the Seller's terms apply.

2. When you can return

Unless the listing says otherwise, you may request a return within 14 days of delivery for an item that is unused, in its original condition and packaging. You pay return postage unless the item arrived damaged, faulty, or materially different from its description.

3. What usually cannot be returned

• Custom, personalised, and made-to-order pieces, unless they arrive damaged or do not match what you agreed.
• Perishable goods, and intimate or hygiene items once unsealed.
• Digital downloads once accessed.
• Items damaged by normal wear or by misuse after delivery.
• Items returned outside the shop's stated window.

4. Natural variation is not a defect

Handmade pieces vary in grain, weave, glaze, dye, and finish, and screen colours differ from real ones. Variation consistent with the listing is not a defect. An item that is a materially different size, material, or design from what was described is.

5. How to open a return

Start by messaging the Seller from your order page — most cases are resolved directly and quickly. Include your order number and photographs where the item arrived damaged or wrong.

If the Seller has not responded within 3 business days, or you cannot agree, open a case with us from the order page and we will review the evidence from both sides.

6. Refunds

Approved refunds are issued to the original payment method. Once we or the Seller release the refund it typically appears within 5–10 business days, depending on your bank or card issuer.

Refunds cover the item price, and shipping too where the item arrived damaged, faulty, or not as described. Where a return is a change of mind, original shipping is not refunded.

If an item is cancelled before it ships, you receive a full refund including shipping.

7. Chargebacks

Please open a case with us before asking your bank for a chargeback — it is almost always faster. Filing a chargeback while a case is open may pause our review while the bank investigates.