Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Slap your brand Corp ("CrafTrader", "we", "us"). They govern your access to and use of craftrader.com, our subdomains and storefronts, our mobile and email experiences, and any related services (together, the "Services").

By creating an account, browsing, buying, or listing an item, you accept these Terms. If you do not agree, do not use the Services. If you are accepting on behalf of a business, you represent that you have authority to bind that business.

2. What CrafTrader is — and is not

CrafTrader is a marketplace: a venue where independent makers ("Sellers") list handmade goods and buyers ("Buyers") purchase them. Each shop is run by an independent Seller, not by us.

We are not the manufacturer, importer, or retailer of the items listed. We do not inspect items before they ship, and we do not take title to them. The contract of sale for any item is between the Buyer and the Seller. We provide the platform, the payment rails, and the dispute process described below.

3. Your account

You must be at least 18 years old, or the age of majority where you live, to hold an account. You agree to give accurate information, keep it current, and keep your credentials secure. You are responsible for activity under your account.

We offer two-factor authentication and recommend enabling it. Tell us promptly at support@craftrader.com if you believe your account has been compromised.

You may close your account at any time from your account settings. Closing an account does not cancel obligations already incurred, such as delivering a sold item or paying amounts owed.

4. Buying on CrafTrader

When you place an order, you are making an offer to buy from that Seller. The order is confirmed when payment is authorized and the Seller accepts it. Prices, availability, and shipping estimates are set by the Seller and can change until the order is confirmed.

Handmade goods vary. Natural variation in grain, weave, glaze, dye lot, and finish is a feature of handmade work, not a defect. Listings should describe expected variation; if an item arrives materially different from its description, our Returns & Refunds policy applies.

You are responsible for entering a correct, deliverable shipping address. See the Shipping Policy for what happens with undeliverable or refused packages.

5. Selling on CrafTrader

Sellers must be able to legally sell what they list and must deliver what they describe. By listing an item you confirm that you made it or that it falls within a category we allow, that you own or license all rights in your photos and copy, and that the item complies with applicable law.

Sellers set their own prices, processing times, shipping methods, and shop policies, and are responsible for their own tax obligations. Sellers must ship within the stated processing time, provide tracking where available, and respond to Buyer messages in a reasonable time.

Additional obligations for Sellers appear in the Seller Agreement, which forms part of these Terms.

6. Fees, commissions and memberships

Creating an account and browsing are free. We charge a commission on completed sales; the rate that applies to a shop depends on its membership plan and is shown in the seller dashboard before any sale.

Some features are sold as monthly subscriptions — for example membership plans, a seller's own website, a Sunday Market stall, featured placements, and advertising. Subscriptions bill in advance, renew automatically each month, and continue until cancelled.

You may cancel a subscription at any time from your dashboard. Cancellation stops future renewals; it does not refund the current period, and you keep the benefits through the end of the period you already paid for. We will give notice before any price increase takes effect for you.

Discount codes apply as stated at checkout. Unless a code says otherwise, it applies to the first billing period only and cannot be combined with other offers or applied retroactively.

7. Payments

Payments are processed by our payment providers, including Stripe and PayPal. We do not receive or store full card numbers. Your use of those services is also subject to their terms.

Payouts to Sellers are released according to the schedule shown in the seller dashboard, after the platform commission and any payment-processing fees. We may delay or hold a payout while we investigate a dispute, a chargeback, suspected fraud, or a policy violation.

If a Buyer initiates a chargeback, we may reverse the corresponding payout and the Seller agrees to cooperate with the evidence we need to respond.

8. Content you post

You keep ownership of the photos, videos, text, and other content you post. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display, and distribute that content for the purpose of operating and promoting the Services. This licence ends when you delete the content, except for copies retained in backups or where we must keep records by law.

You are responsible for what you post. Do not post content you do not have the rights to, content that infringes someone else's trademark or copyright, or content that is unlawful, deceptive, hateful, or obscene.

9. Reviews

Only Buyers who actually purchased an item may review it. Reviews must reflect a genuine experience. Do not offer or accept anything of value in exchange for a review, and do not post reviews about matters outside the Seller's control, such as a carrier delay.

We may remove reviews that violate these rules or our content policies. We do not remove a review simply because a Seller dislikes it.

10. Prohibited conduct

• Listing items that violate our Prohibited Items policy.
• Misrepresenting who made an item, what it is made of, or where it comes from.
• Taking transactions off-platform to avoid fees, or asking a Buyer to pay outside CrafTrader.
• Manipulating search, reviews, favourites, or follower counts.
• Scraping, crawling, or bulk-downloading the Services except as permitted by our robots.txt.
• Probing, scanning, or testing the security of the Services without our written permission.
• Uploading malware, or interfering with the operation of the Services or another user's use of them.
• Using the Services to harass, threaten, or discriminate against anyone.

11. Suspension and termination

We may limit, suspend, or close an account that violates these Terms or our policies, that creates risk or legal exposure for us or our users, or where we are required to by law. Where practical and lawful, we will tell you why and give you a chance to respond.

You may appeal a suspension by writing to support@craftrader.com. Sections that by their nature should survive termination — including fees owed, content licences already granted, disclaimers, limitation of liability, and dispute resolution — survive.

12. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted or error-free, that listings are accurate, or that any Seller will perform as promised. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

13. Limitation of liability

To the fullest extent permitted by law, Slap your brand Corp will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Services.

Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars (US$100).

14. Indemnity

You agree to indemnify and hold harmless Slap your brand Corp and its officers, employees, and agents from claims, damages, and reasonable legal fees arising out of your use of the Services, your content, your items, or your breach of these Terms or of applicable law.

15. Disputes, governing law and arbitration

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules.

Before starting formal proceedings, you agree to contact us at legal@slapyourbrand.com and try in good faith to resolve the dispute informally for at least thirty (30) days.

If that does not resolve it, disputes will be settled by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property.

You and Slap your brand Corp agree that claims will be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative action. If this class-action waiver is found unenforceable, the arbitration agreement in this section does not apply.

Some jurisdictions do not permit mandatory arbitration for consumers. Where that is the case, this section applies only to the extent the law allows.

16. Changes to these terms

We may update these Terms. When changes are material, we will post the revised version with a new effective date and, where the change significantly affects your rights, give notice by email or in the app before it takes effect. Continuing to use the Services after the effective date means you accept the revised Terms.

17. Contact

Questions about these Terms: legal@slapyourbrand.com. Slap your brand Corp, 2517 W McDowell Rd, Suite 117. Phoenix, AZ 85009.